United Water Distributes Water Quality Information Electronically

A recent amendment to the Safe Drinking Water Act motivated United Water to distribute CCRs or water quality reports electronically to our customers. In the past, we mailed a physical copy of this mandatory water quality report to our customers, which was typically 8-10 pages long. Now, our customers can choose how they would like to receive this important information – in the mail or via Internet. We sat down with United Water Executive Vice President Bob Iacullo who further explained our decision to move water quality information to an electronic format. According to Bob, the move away from a reliance on paper is consistent with our organization’s commitment to sustainable business practices. However, our greatest commitment is to our customers and we were not willing to put those customers without access to Internet or a computer at a disadvantage. This is the new process to receive water quality information – in the mail or via Internet: All of our customers will receive notification of the change via a postcard sent to their home by 6/15. Each individualized postcard includes a web link to water quality information and the annual CCR as well as a phone number (855-841-9572) to call if they want to request the information in paper format. A water quality hotline team is available daily from 8:00 a.m. to 4:30 p.m. EST. Each customer who calls the hotline is entitled to receive a CCR in the mail in a timely manner. At United Water, we are in business to ensure compliance with the Safe Drinking Water Act and the Clean Water Act. As Bob put it:...

Highlights from United Water’s Environmental Health and Safety Conference

Every year at United Water, we host an “Environmental Health and Safety Conference (EHS),” which is attended by many of our employees and prominent leaders as featured speakers. This year’s EHS Conference was hosted by Brent Fewell, Senior Vice President of Environment, Health and Safety, in Washington D.C. We were honored to have several guest speakers, including Peter Grevatt, Ph.D, director of the U.S. EPA Office of Ground Water and Drinking Water; Richard E. Fairfax, CIH, deputy assistant secretary of labor for Occupational Safety and Health, and Jonathan Neubauer, EHS manager for EnPro, two time winner of “America’s Safest Company” award. This year, key topics and discussion points for the conference included EHS priorities for 2013, leveraging greater employee engagement and refining our tools to accelerate improvements in safety and environmental performance. Much of the offsite focus was on deploying best practices across the company, including the use of e-CCRs. During the conference, Peter Gravatt emphasized to United Water managers EPA’s CCR policy change, which allows public water providers to use electronic transmission of CCRs. He further discussed how important it is for the public to have access to drinking water quality information 365 days a year. United Water customers who do not have computer access or do not wish to receive electronic version of the report, paper copies of CCRs will remain a viable source of water quality information. Richard Fairfax shared with the participants OSHA’s enforcement priorities and promoted the Agency’s voluntary protection program as a way to help improve the safety of...