A recent amendment to the Safe Drinking Water Act motivated United Water to distribute CCRs or water quality reports electronically to our customers. In the past, we mailed a physical copy of this mandatory water quality report to our customers, which was typically 8-10 pages long. Now, our customers can choose how they would like to receive this important information – in the mail or via Internet.
We sat down with United Water Executive Vice President Bob Iacullo who further explained our decision to move water quality information to an electronic format. According to Bob, the move away from a reliance on paper is consistent with our organization’s commitment to sustainable business practices. However, our greatest commitment is to our customers and we were not willing to put those customers without access to Internet or a computer at a disadvantage.
This is the new process to receive water quality information – in the mail or via Internet:
- All of our customers will receive notification of the change via a postcard sent to their home by 6/15.
- Each individualized postcard includes a web link to water quality information and the annual CCR as well as a phone number (855-841-9572) to call if they want to request the information in paper format.
- A water quality hotline team is available daily from 8:00 a.m. to 4:30 p.m. EST.
- Each customer who calls the hotline is entitled to receive a CCR in the mail in a timely manner.
At United Water, we are in business to ensure compliance with the Safe Drinking Water Act and the Clean Water Act. As Bob put it: “We’re proud of our water quality and we’re committed to this public and transparent process of sharing our record with our customers.”