United Water Honored with 2012 NAWC Management Innovation Award



We are thrilled to share with you that United Water was honored by the National Association of Water Companies (NAWC) with 2012 silver NAWC Management Innovation Award. The awards were announced at the 2012 NAWC Water Summit, held in Miami, Florida.

United Water won the silver for our Human Resources Employee Service Center (HRESC). We replaced our fragmented legacy human resource model with the more efficient centralized shared services HRESC model.

We briefly chatted with Amber Stephenson, Manager and project lead of the HRSEC, about how it has changed the human resource function at United Water and here is what Amber had to say:

“It’s great for Human Resources to be recognized as a leader in innovation in the utility industry. Transforming HR from an administrative- to customer-focused organization that serves as a partner to the business and to advance and develop employees really differentiates United Water as an employer of choice.”

“This is the first time that the HRSEC has won an industry award like this and gives credence to the work we are doing to change the way people see the industry,” says Amber. Others on the silver medal winning team included Tanya Headley, Manager of HRIS, Kathy McGoldrick, Director of HRIS, Compensation and Benefits, and Susan Gerard, Human Resources Director.

Congratulations Team!

About United Water Human Resources Employee Service Center (HRESC)

Before the launch of HRESC, United Water’s former Human Resources (HR) model was to provide a full spectrum of support at each business location. For an organization employing more than 2,300 people in over 140 sites across 25 states, the effort spent by HR professionals on transactional and administrative processes left little time for them to provide strategic support.

To address this challenge, United Water launched its Shared Services model of service delivery in January 2010. The HRESC is a centralized HR resource, which includes a self-serve, portal-based system and a contact center supporting United Water employees, Local HR Business Partners and Corporate HR departments.

Since the launch of HRESC, United Water employees have been able to more efficiently perform many of their day-to-day HR responsibilities, from checking pay statements, updating personal information, enrolling in benefits and reviewing company policies.

The HRESC has freed HR personnel and management teams to become more focused onoperations, improving business performance and increasing focus on employee health, safety, recognition and  rewards, and professional development. Since its launch, more than 90 percent of employees have accessed HRESC – resulting in 97 percent employee satisfaction with the new system.

About NAWC Management Innovation Awards

For more than three decades, the NAWC Management Innovation Awards has been recognizing organizations for extraordinary advances in areas of organizational management, innovative technology, community engagement and customer education and outreach. You can learn more about the NAWC Management Innovation Awards here.

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